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Problem Description
The new OSN 3500 in the previous partner upgrade project was upgraded from 5.21.18.12 to 5.21.18.50, and it was found that the upgrade of two sets of OSN 3500 cross boards was abnormal, which prompted the single board to return the error: the file length exceeded the limitation. (Error code: 12-32775), other single boards, other equipment OSN 3500 XCS can be upgraded successfully. The upgrade tool adopts the latest TOOLKIT R4 version, board pole loading mode.
Alarm Information 1、There is no alarm on the device;
2、Toolkit R4 prompts: prompts the single board to return the error: file length exceeds the limit. (Error code: 12-32775)
2、Toolkit R4 prompts: prompts the single board to return the error: file length exceeds the limit. (Error code: 12-32775)
Processing1. Analyzing from the alarm, it should be caused by insufficient space of the single board, suggesting the partner to remove the original software (xcssoft.hwx, ne.ini, extbios.hwx) that needs to be upgraded and the abnormal software after loading through the navigator command: sftm-delete-file, and then reload it. Failure still reappeared.
2, engineers just arrived at the scene, check the toolkit upgrade log, found that ne.ini, extbios.hwx can be loaded successfully, but xcssoft.hwx failed to load, through the navigator upgrade is also the case.
3, check the remaining space of the single board, found that the problematic network elements in the absence of loading software than the normal upgrade of the remaining space of the successful network elements are less, and the space is smaller than the size of xcssoft.hwx of 1336939 as follows:
Abnormal Network Elements:
#4-803:szhw [803-Kaixian Hot Spring Middle School ][][2009-12-01
11:25 :06+08:00]>
:sftm-get-freespace:10, "ofs1"
RESULT-INFO
BOARD_ID DEV_NAME FREE_SPACE
10 ofs1 88064
Total records :1
Normal net meta:
#9-2012:szhw [2012-Wushan ][][2009-12-01
11:30:15+08:00]>
:sftm-get-freespace:9, "ofs1"
RESULT-INFO
BOARD_ID DEV_NAME FREE_SPACE
9 ofs1 11921408
4. It can be seen from this that the abnormal network element must have space that is exceptionally Data exhaustion, check the files under ofs1, only log under the log can be more assured of deletion, backup log under all the log (can be directly copied through local FTP, remote data collection tools or navigator collection of black box and other data) to the portable after the command line: sftm-delete-file to delete all the files under the ofs1:: sftm-delete-file to delete all files under the ofs1:: sftm-delete-file to delete all files under the ofs1:: sftm-delete-file to delete all files under the ofs1::: sftm-delete-file sftm-get-freespace view, the space is greatly released.
5, reload successfully.
2, engineers just arrived at the scene, check the toolkit upgrade log, found that ne.ini, extbios.hwx can be loaded successfully, but xcssoft.hwx failed to load, through the navigator upgrade is also the case.
3, check the remaining space of the single board, found that the problematic network elements in the absence of loading software than the normal upgrade of the remaining space of the successful network elements are less, and the space is smaller than the size of xcssoft.hwx of 1336939 as follows:
Abnormal Network Elements:
#4-803:szhw [803-Kaixian Hot Spring Middle School ][][2009-12-01
11:25 :06+08:00]>
:sftm-get-freespace:10, "ofs1"
RESULT-INFO
BOARD_ID DEV_NAME FREE_SPACE
10 ofs1 88064
Total records :1
Normal net meta:
#9-2012:szhw [2012-Wushan ][][2009-12-01
11:30:15+08:00]>
:sftm-get-freespace:9, "ofs1"
RESULT-INFO
BOARD_ID DEV_NAME FREE_SPACE
9 ofs1 11921408
4. It can be seen from this that the abnormal network element must have space that is exceptionally Data exhaustion, check the files under ofs1, only log under the log can be more assured of deletion, backup log under all the log (can be directly copied through local FTP, remote data collection tools or navigator collection of black box and other data) to the portable after the command line: sftm-delete-file to delete all the files under the ofs1:: sftm-delete-file to delete all files under the ofs1:: sftm-delete-file to delete all files under the ofs1:: sftm-delete-file to delete all files under the ofs1::: sftm-delete-file sftm-get-freespace view, the space is greatly released.
5, reload successfully.
Root CauseOSN3500 SSN1SXCSA upgrade exceptions can be narrowed down to locate according to the error code, in this case the file length exceeds the limit. (Error code: 12-32775), suggesting that the lack of space is a possible cause, so decisively take the corresponding space release is one of the main ways.
Suggestions and Summary1, check the error code can narrow down the scope of fault location;
2, upgrade the software is correct, according to the error code decisively take the code of the prompt operation.
3, the later upgrade also appeared OSN 7500 XCS, OSN 3500 PQ1 similar situation, according to the above way can solve the problem.
4, the current OSN3500 host, single-board software are relatively large, if the upgrade appears in the file length exceeds the limit. (Error Code: 12-32775), you can directly delete the file under the log, if necessary, you can first backup (FTP, data collection, navigator, etc.).
2, upgrade the software is correct, according to the error code decisively take the code of the prompt operation.
3, the later upgrade also appeared OSN 7500 XCS, OSN 3500 PQ1 similar situation, according to the above way can solve the problem.
4, the current OSN3500 host, single-board software are relatively large, if the upgrade appears in the file length exceeds the limit. (Error Code: 12-32775), you can directly delete the file under the log, if necessary, you can first backup (FTP, data collection, navigator, etc.).
END
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