Problem Description

The current version of OSN1500 device is 5.37.11.12, and it is planned to be upgraded to 5.37.13.61 due to the requirement of customer's version unification. During the upgrade process, it is found that ne1500.hwx and ne1500q1.ini can not be loaded normally, and the Navigator prompts "Version software error! Navigator prompts "Version Software Error".

Alarm message

None

Process

1、Re-load the package from SUPPORT website, the problem is still the same;

2、Replace the Navigator version, the problem is still the same;

3、Load another set of OSN1500 devices (the same version as before), the problem remains;

4、Use 5.37.13.47P01 version software to load, confirm that it can be loaded normally;

5, through the above attempts, suspect SUPPORT website on the 5.37.13.61 software package problems, consult the company's R & D, learned that the 13.61 version of the code related to the R1 version of the larger span, can not be directly upgraded from the R1 to 5.37.13.61.

6、Use this package to upgrade R2 and R3 versions, and confirm that they can be loaded normally.

Root cause

1. Abnormal software package file;

2. Device board failure;

Abnormal Navigator version;

4、Other unknown problems.

Recommendation and summary

OSN1500 device R1 version can not be directly upgraded to 5.37.13.61, and the current upgrade guide does not state this point, be sure to pay attention before upgrading.